Shipping policy

Processing & Delivery

All orders are carefully processed and shipped to reach you as quickly as possible. Estimated delivery time is 8 to 12 business days from the date your order is placed.

Shipping Charges

• Standard Shipping: $4.50
• Free Shipping: On all orders over $100

Shipping charges (if applicable) are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Delivery Delays

While we do our best to meet estimated delivery windows, factors such as high order volume, weather, or carrier delays may occasionally extend delivery times. We appreciate your patience and are always here to help if your order is taking longer than expected.

Return Policy

We want you and your pet to love your Petnosia product. If you're not fully satisfied, we offer a 30-day return policy from the date of delivery.

• Items must be returned in their original condition, with all included accessories and packaging.
• To start a return, please contact our support team with your order number.
• Once your return is received and inspected, your refund will be processed to your original payment method.

Questions?

If you have any questions about your order, shipping, or returns, our support team is happy to help just reach out anytime.

The Petnosia Team

Trade Name: Petnosia®
Phone Number: +1 213-495-4269
Email: contact@petnosia.store
Physical Address: CA 92801, United States